How to delete your account
Option 1. Delete in the game
- Open TBA.
- Go to Settings → Account → Delete Account.
- Review the notice and type "DELETE" to request deletion.
Option 2. If you deleted the app or cannot access the game
Email [email protected] with:
- Subject: [TBA] Account deletion request
- Your member number (shown in the game's settings) or the email of your linked Google/Apple account
After verifying your identity, we will submit the deletion request for you. We aim to respond within 3 business days. After the request, the retention periods below apply.
Data deleted and retention
- You are logged out immediately, and after 30 days your account authentication data (including linked account identifiers and email) and game data (progress, cats, items, Crystals, etc.) are permanently deleted.
- You can cancel the deletion by signing in to the same account within 30 days. Guest accounts cannot sign in again, so their deletion cannot be canceled.
- Paid and free currency and subscription/pass benefits are not refunded. Subscriptions are not canceled automatically; please cancel them in Google Play or the App Store.
- As required by law, payment and withdrawal records are kept separately for 5 years and customer inquiry records for 3 years, then destroyed.
See the Privacy Policy for details.