目前提供英文版全文；繁體中文版尚未提供。生效日期將於確定後公布。
Effective Date: [Effective Date]
This is a translation provided for convenience. The Korean version is the official version, and if the two differ, the Korean version prevails (Article 37).
Chapter 1. General Provisions
Article 1 (Purpose)
These Terms set out the rights, obligations and responsibilities of FL Games (the "Company") and users, and other necessary matters, in connection with the use of the mobile game "未定" and all related services provided by the Company (the "Service").
Article 2 (Definitions)
① The terms used in these Terms are defined as follows.
1. "User" means a person who uses the Service provided by the Company under these Terms.
2. "Account" means the unique identifier assigned by the Company to identify a User and to enable use of the Service.
3. "Guest Account" means an account created on a device without being linked to an external account (Google, Apple, Game Center, Google Play Games, etc.).
4. "Linked Account" means a Guest Account to which an external account has been connected.
5. "Content" means all game data provided within the Service, including stages, characters (cats), items, currency, cosmetics, images and sounds.
6. "Paid Product" means a product that a User purchases by paying through an app market (Google Play, App Store, etc.). This includes currency products, packages, subscriptions, passes and permanent products.
7. "Paid Currency" means Crystals granted through the purchase of a Paid Product.
8. "Free Currency" means Crystals and other in-game currency granted free of charge through events, rewards, attendance, quests, watching ads, etc.
9. "Probability-Based Item" means an in-game item purchased directly or indirectly for value whose specific type, effect or performance is determined by chance (such as "Marble Pop," which uses Glass Marbles).
10. "App Market" means an e-commerce environment, such as Google Play or the Apple App Store, through which the Service can be installed and Paid Products can be purchased.
11. "Operation Policy" means Appendix 1 of these Terms, which sets out the detailed standards needed to operate the Service (restriction standards, currency recovery standards, etc.).
② Terms not defined in these Terms follow applicable laws and general commercial practice.
Article 3 (Company Information)
The Company posts the following information within the Service or on a linked screen so that Users can easily find it.
1. Business name: FL Games
2. Representative: SEO DEOKGYU
3. Business address: Unit 303, Building 212, 70 Mokdongseo-ro, Yangcheon-gu, Seoul, Republic of Korea (Mokdong Sinsigaji Apartments)
4. Business registration number: 859-40-01275
5. Mail-order business registration number: 2025-서울양천-0187 (2025-Seoul Yangcheon-0187)
6. Phone: +82-70-8080-0417
7. Email: [email protected]
8. Terms of Service, Operation Policy, Privacy Policy
Article 4 (Effect and Amendment of the Terms)
① The Company posts these Terms in the Service's settings menu or on a linked screen so that Users can read them.
② The Company may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, the Content Industry Promotion Act and the Game Industry Promotion Act.
③ When the Company amends these Terms, it will announce the effective date, the changes and the reasons within the Service from 7 days before the effective date. However, for changes that are unfavorable to Users or material, the Company will announce them from 30 days before the effective date and notify Users individually, such as through an in-Service pop-up.
④ If the Company, when announcing or notifying under Paragraph 3, clearly states that a User will be deemed to have agreed unless the User objects by the effective date, and the User does not expressly object, the User is deemed to have agreed to the amended Terms.
⑤ A User who does not agree to the amended Terms may terminate the service agreement (delete the Account).
Article 5 (Rules Outside These Terms)
① Matters not covered by these Terms and the interpretation of these Terms follow the Operation Policy (Appendix 1), applicable laws and commercial practice.
② The Operation Policy forms part of these Terms as Appendix 1. When the Company amends the Operation Policy, it follows the procedure in Article 4.
Chapter 2. Service Agreement
Article 6 (Formation of the Service Agreement)
① The service agreement is formed when a person who wishes to use the Service agrees to these Terms and an Account is created on the first launch of the Service.
② The Service is available only to persons aged 14 or older, and by agreeing to these Terms the User confirms that they are 14 or older.
Article 7 (Withholding or Refusal of the Service Agreement)
The Company may refuse to accept, or may later terminate, the service agreement in any of the following cases.
1. The person is under 14 years of age
2. The person has used another person's identity or external account without authorization
3. A person who was permanently restricted for violating these Terms or the Operation Policy tries to use the Service again
4. The Account is created by abnormal means (automated programs, modified clients, etc.)
5. There are technical or business reasons that make it difficult to provide the Service
Article 8 (Account Management)
① An Account may be used only by the User and may not be transferred, lent, sold or shared with any third party.
② The User is responsible for managing the external account (Google, Apple, etc.) of a Linked Account, and the Company is not liable for damage caused by the User's negligence in managing it, unless the Company acted intentionally or negligently.
③ All rights to Accounts and the game data attached to them (currencies, items, characters, progress records, etc.) belong to the Company, and the User has the right to use them in accordance with these Terms. However, this does not apply to personal information or to rights guaranteed to the User by applicable laws (withdrawal of purchase, refunds, etc.).
Article 9 (Guest Accounts)
① Game data of a Guest Account is tied to the device, and it may not be recoverable in the following cases.
1. Deleting the app or resetting the app data
2. Changing, losing or resetting the device
3. Cases where the device identification information changes, such as reinstalling the operating system
② The Company informs Guest Account Users within the Service of the risks in Paragraph 1 and how to link an account.
③ If, despite the notice in Paragraph 2, a User does not link their account and data is lost for a reason in Paragraph 1, the Company has no obligation to recover it, unless the loss was caused by the Company's intent or negligence.
④ Paid Products cannot be purchased with a Guest Account. To purchase Paid Products, the User must link their account.
Article 10 (Account Linking)
① A User may link a Guest Account to an external account in the Service's settings menu.
② If the external account to be linked is already connected to another game account, the Company may let the User choose which account's data to use, and the data not chosen may not be recoverable. The Company informs the User of this before the choice is made.
Article 11 (Termination of the Service Agreement — Account Deletion)
① A User may terminate the service agreement at any time through the account deletion feature in the Service's settings menu.
② When a User requests account deletion, the User is immediately logged out and use of the Service stops. After a 30-day grace period from the date of the request, the Company destroys the Account and game data without delay. During the grace period, the User may withdraw the deletion by logging in again with the same account, or may request withdrawal at [email protected]. However, a Guest Account cannot be logged into again after logging out, so its deletion cannot be withdrawn, and the Company notifies the User of this when deletion is requested.
③ When an Account is destroyed, all Paid Currency, Free Currency, remaining benefits of Paid Products and all Content are extinguished and cannot be recovered. The Company notifies the User of this when deletion is requested.
④ Notwithstanding Paragraph 3, if at the time of the deletion request there is a Paid Product that can be withdrawn under Article 25, the User may request withdrawal before deleting the Account.
⑤ Information that must be retained under applicable laws is retained for the required period in accordance with the Privacy Policy.
Article 12 (Termination by the Company)
① The Company may terminate the service agreement following the procedure in Article 30 if a User falls under a ground for permanent restriction set out in the Operation Policy.
② For accounts that have not accessed the Service for 1 year or more since the last login and that have no Paid Currency balance and no Paid Products with remaining periods, the Company may terminate the service agreement and delete the account after giving notice 30 days in advance through an in-Service announcement or a registered contact method.
Chapter 3. Obligations of the Parties
Article 13 (Obligations of the Company)
① The Company complies with applicable laws and these Terms and endeavors to provide the Service continuously and stably.
② The Company maintains security systems to protect Users' personal information and publishes and complies with its Privacy Policy.
③ The Company handles opinions or complaints from Users when they are found to be justified, and if handling will take a long time, it informs the User of the reason and the schedule.
④ The Company operates a contact point ([email protected]) for remedying User damage and handling disputes related to use of the Service.
Article 14 (Obligations of Users)
① Users must not engage in any of the following acts.
1. Using another person's account, external account or payment method without authorization
2. Accessing the Service by means not provided by the Company, or modifying, hacking, reverse engineering or disassembling the client, server or communication data
3. Using automated programs (macros, bots, etc.), memory manipulation tools or unauthorized programs
4. Intentionally exploiting errors (bugs) in the Service, or repeatedly exploiting them after discovering them without reporting them to the Company
5. Transferring, lending, selling or buying accounts, game data, currency or Content, whether for value or free of charge, or brokering such acts
6. Unjustly canceling payments or obtaining refunds after purchasing Paid Products, or doing so repeatedly
7. Impersonating employees or operators of the Company
8. Using nicknames, etc. that are contrary to public order and morals, such as profanity, obscenity, discrimination or hate, or that infringe the rights of others
9. Interfering with the stable operation of the Service or causing abnormal load on the servers
10. Infringing the intellectual property rights, reputation or other rights of the Company or third parties
11. Any other act that violates applicable laws, these Terms or the Operation Policy
② For acts under Paragraph 1, the Company may take measures such as restricting use and recovering unjustly obtained currency in accordance with the Operation Policy.
Article 15 (Protection of Personal Information)
The Company protects Users' personal information as required by applicable laws. Matters concerning the collection, use, retention and destruction of personal information follow the separate Privacy Policy.
Chapter 4. Use of the Service
Article 16 (Provision of the Service)
① In principle, the Company provides the Service 24 hours a day, every day of the year.
② Parts of the Service may be provided according to conditions set by the Company, such as game progress, period or events.
③ The Service may be divided into features that require an internet connection and features that can be used offline. Data generated during offline use is synchronized with the server when online. Offline data lost before synchronization due to deleting the app, changing devices, etc. may not be recoverable.
④ In the event of a dispute over game data, currency balances, or payment and usage records, the records stored on the Company's servers prevail. However, this does not apply if the User proves that the records are inaccurate.
⑤ The Company may set trial service periods (beta tests, soft launches, etc.) before or after the official launch, and game data from such periods may be reset after prior notice. However, currency and products purchased for a fee during a trial service period are carried over to the official service or refunded in accordance with applicable laws.
Article 17 (Temporary Suspension of the Service)
① The Company may temporarily suspend all or part of the Service in the following cases.
1. Inspection, repair, replacement or update of Service facilities
2. Force majeure such as natural disasters, war, power outages or communication failures
3. Failures of third-party services used by the Company, such as app markets, cloud servers and advertising platforms
4. Cases where normal provision of the Service is difficult due to surges in usage, external attacks, etc.
② In the cases of Paragraph 1, the Company announces the suspension within the Service in advance. However, if there is an unavoidable reason that prevents advance notice, it may announce it afterward.
Article 17-2 (Compensation for Service Failures)
① If the Service is suspended for reasons attributable to the Company and a User cannot use a time-limited Paid Product (subscription, pass, etc.), the Company extends the period of that product by the time that could not be used, or provides equivalent compensation.
② If a Paid Product is not delivered or cannot be used normally for reasons attributable to the Company, the Company delivers the product after confirmation or provides a refund under Article 26.
③ Suspensions announced in advance under Article 17(2), such as regular maintenance, and suspensions not attributable to the Company (force majeure, failures of third-party services, etc.) are not subject to compensation under paragraph 1.
④ No compensation is provided for the inability to use services provided free of charge (Free Currency, events, ad rewards, etc.). However, the Company may provide separate compensation when operationally necessary.
Article 18 (Minimum Version and Updates)
For service quality, security and payment stability, the Company may set a minimum app version, and Users may use the Service after updating to that version or later.
Article 19 (Changes to the Service and Adjustment of Game Data)
① The Company may change the Service's content, stages, events, rewards, difficulty, balance, in-game prices, etc. as needed for operational or technical reasons.
② Among the changes in Paragraph 1, when the Company changes important matters that affect Users' rights, such as the probabilities of Probability-Based Items or the composition of Paid Products, it announces the change within the Service at least 7 days before it takes effect. However, in urgent cases such as fixing errors, it may announce the change afterward.
③ The Company does not make changes that significantly reduce the core utility of Paid Products already sold (e.g., the main benefits of a permanent product). If such a change is unavoidable, Users may request a refund for that Paid Product under Article 26.
④ Free events and their rewards may be changed or ended early as operationally necessary, in which case no compensation is provided other than rewards already granted. If event results are distorted by errors or misconduct, the Company may recalculate the results.
Article 20 (Termination of the Service)
① The Company may terminate all or part of the Service when necessary for business or technical reasons.
② When terminating the Service, the Company announces the termination date, the reason and the refund procedure within the Service at least 30 days before the termination date, and stops selling Paid Products from the date of the announcement.
③ The scope and basis of refunds upon termination of the Service are as follows.
1. Paid Currency: Paid Currency unused as of the termination date. The refund amount is calculated using a unit price obtained by dividing the actual amount paid for the product that granted the Paid Currency by the total amount of Paid Currency granted by that product (including bonus amounts).
2. Subscriptions and fixed-term products (passes, etc.): The amount corresponding to the remaining period after the termination date is refunded, calculated on a daily pro-rata basis.
3. Permanent products and Paid Products without a specified period of use: The period of use is deemed to end on the termination date of the Service, and they are not subject to refund.
④ The following are not subject to refund.
1. Paid Currency already used and Content obtained by using it, such as items and characters (including results of Probability Items)
2. Free Currency, Content provided free of charge, and event, attendance and mail rewards
3. Currency, etc. granted in error under Article 28
4. Currency and benefits of Paid Products that were recovered or restricted under Article 30 due to reasons attributable to the User
⑤ Refunds are based on the payment records kept by the Company and the balance records of the account, and the Company may decline a refund if the payment cannot be verified by an app market receipt or similar.
⑥ The Company operates a dedicated contact point (such as [email protected]) for carrying out refunds for at least 30 days after the termination date.
Article 21 (Provision of Information and Advertising)
① The Company may provide announcements and event information related to the operation of the Service through the in-Service mailbox, notice screens, etc.
② The Company may display advertisements within the Service, and Users may choose to watch rewarded ads and receive the rewards set by the Company.
③ The Company is not responsible for third-party products, services or websites reached through advertisements, unless the Company acted intentionally or negligently.
④ Ad removal products apply only to the ads within the scope stated in the product description.
Article 21-2 (Notices to Users)
① When the Company gives individual notice to a User, it may do so through the in-Service mailbox, a pop-up, a notification screen, or the email address the User provided when contacting the Company.
② Notice to an unspecified large number of Users may replace individual notice by posting it in the in-Service announcements for at least 7 days. However, matters that significantly affect Users' rights or obligations are notified individually by the methods in Paragraph 1.
③ For Users with no contact method, such as Guest Account Users, in-Service notice replaces individual notice.
Article 22 (Ownership of Rights)
① All intellectual property rights in the Service and Content, including copyrights and trademarks, belong to the Company or the rightful owners.
② Regardless of whether a User has purchased Paid Products, the User has only the right to use Content within the Service (a license) and does not acquire ownership of the Content.
③ Users may not use Content outside the Service or trade it with third parties.
④ Opinions, suggestions and ideas ("Suggestions") sent by Users to the Company in connection with the Service may be used by the Company to improve and operate the Service without separate compensation or attribution, and Users do not claim compensation from the Company for the use of Suggestions.
⑤ The Company may use, free of charge, the User's nickname, profile items selected within the Service (profile image, background, etc.) and game records (rankings, clear records, etc.) for display within the Service, rankings, announcements of event results and promotion of the Service (screenshots, videos, etc.). However, the User's personal information such as real name and contact details is not used under this paragraph.
Chapter 5. Paid Products
Article 23 (Purchase of Paid Products and Probability Information)
① Paid Products are purchased through the payment methods of the App Market, and payment matters follow the policies of that App Market.
② The Company displays the name, price, composition, purchase limit, sales period, whether withdrawal is possible and the reasons for any restriction of each Paid Product on the purchase screen.
③ In accordance with the Game Industry Promotion Act and applicable laws, the Company displays the types of Probability-Based Items and the supply probability of each type within the Service, on its website and in advertisements and promotional materials.
④ Paid Products are delivered to or applied on the User's inventory immediately once payment is completed. However, rewards provided in installments over a period, such as the daily rewards of a subscription, are delivered at the times and in the manner shown on the purchase screen.
⑤ Subscriptions are provided through the App Market's auto-renewing payments, and Users can cancel them in the App Market's subscription management menu. Even after cancellation, the benefits for the period already paid are provided until the end of that period.
⑥ The icons and images in the product list and on the purchase screen are provided to help Users understand the products. The actual appearance of cosmetics (pop effects, selection boxes, profile frames, etc.) may differ somewhat in color, size, motion, etc. depending on the device screen and the background, size and presentation of the game screen. The Company provides a preview before purchase where possible.
⑦ When the Company raises the price of a subscription or converts it to paid after a free period, it gives advance notice and obtains the User's consent in accordance with applicable laws and the App Market's procedures. If the User does not consent, the subscription will not be renewed.
Article 24 (Paid Currency and Free Currency)
① Crystals are managed separately as Paid Currency and Free Currency. The Service screen may show the combined balance.
② When a User spends Crystals, Free Currency is used first, and Paid Currency is used only after all Free Currency has been used.
③ Withdrawals, refunds and reimbursements upon termination of the Service apply only to the unused portion of Paid Currency.
④ Users may request confirmation of their Paid Currency balance at [email protected].
⑤ Paid Currency and Free Currency have no separate expiration date and can be used until the Service is terminated. However, if an expiration date is set for Free Currency or items granted through events, etc., it is displayed when they are granted.
⑥ Currency and rewards delivered to the mailbox are Free Currency and free Content, must be claimed within the claim period shown on the mail, and expire after that period.
Article 25 (Withdrawal of Purchase)
① A User may withdraw a purchase within 7 days from the date of purchasing a Paid Product (or the date the product became available after purchase).
② Withdrawal is restricted for the following Paid Products. The Company displays the restriction on the purchase screen.
1. Paid Products that the User has used after purchase (however, divisible currency such as Crystals follows Paragraph 3)
2. The portion of a package's components that the User has used (unused components may be withdrawn under Paragraph 1)
3. Products that are used or applied immediately upon purchase (such as a Probability-Based Item used immediately, or a permanent product whose benefits have been applied)
4. The portion of subscriptions and passes corresponding to periods or rewards already delivered or used
5. Other cases falling under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce
③ Divisible Paid Currency such as Crystals may be withdrawn within 7 days of purchase only for the unused portion. Whether it has been used is determined by the order of use in Article 24.
④ Notwithstanding Paragraphs 1 and 2, if the content of a Paid Product differs from what was displayed or advertised, or the contract is performed differently from its terms, the User may withdraw the purchase within 3 months from the date of receiving the product, or within 30 days from the date the User knew or could have known of that fact.
Article 26 (Effect of Withdrawal and Refund Procedure)
① Requests for withdrawal and refunds are, in principle, processed through the refund procedure of the App Market used for payment, and Users may also make requests to the Company at [email protected].
② If a User's withdrawal request is justified, the Company requests the App Market to process the refund or takes other necessary measures. If the App Market's policies do not allow the Company to refund directly, the Company informs the User of this and the procedure.
③ When the Company requests information from a User for a refund, it requests only the minimum information needed (order number, payment date, account identification information, etc.).
Article 26-2 (Refund of Overpayments)
① If a User has paid more than the price due to duplicate payments, payment errors, etc. (overpayment), the Company refunds it. For payments made through an App Market, the refund follows that App Market's refund procedure, and the Company provides the necessary confirmation and cooperation.
② If an overpayment occurs for reasons not attributable to the Company, the User may bear the cost of the refund within a reasonable range.
Article 27 (Recovery of Currency upon Payment Cancellation or Refund)
① If a User cancels a payment or receives a refund through the App Market, the Company recovers the Paid Currency and components granted by that payment.
② If the User has already used the Paid Currency or components to be recovered, the Company deducts Crystals equal to their value according to the conversion standard set out in the Operation Policy, and as a result the Crystal balance may fall below zero (negative).
③ While the Crystal balance is negative, the Company may restrict currency-related features such as spending Crystals, using Probability-Based Items, shop purchases and claiming mail. Even in this case, basic gameplay such as playing stages and purchasing Paid Products are not restricted.
④ If a User repeatedly cancels payments or obtains refunds unjustly, the Company may restrict use in accordance with the Operation Policy.
⑤ If the payment for a permanent product or subscription is canceled or refunded, the benefits of that product end immediately.
Article 28 (Currency etc. Granted in Error)
① If currency, items or rewards are granted to a User in excess of the normal standard due to a Service error, an operator's mistake, etc., the Company may recover the excess.
② If the excess has already been used, the Company may deduct it by applying Article 27(2) and (3) mutatis mutandis. However, if the User could not have known it was an error and used it, the Company does not restrict the User's use.
③ Conversely, if a User did not receive a legitimate reward due to an error, the Company grants the reward after confirmation.
Article 29 (Payments by Minors)
① Persons under 14 years of age may not use the Service.
② If a minor under 19 years of age purchases a Paid Product without the consent of a legal guardian, the minor or the legal guardian may cancel the payment in accordance with applicable laws.
③ Notwithstanding Paragraph 2, cancellation may be restricted if the minor used deception to make the Company believe they were an adult or had the legal guardian's consent, or if the payment was made within the scope of property the legal guardian permitted the minor to dispose of.
④ When a payment is canceled, the recovery provisions of Article 27 apply mutatis mutandis.
Chapter 6. Restrictions on Use
Article 30 (Restrictions on Use)
① If a User violates the obligations in Article 14, the Company may, in accordance with the standards in the Operation Policy, take measures such as warnings, temporary restrictions and permanent restrictions, and recover unjustly obtained currency and Content.
② When restricting use, the Company notifies the User in advance of the reason, the period and how to file an objection, through an in-Service notification or a registered contact method. However, where an urgent restriction is needed, such as the use of modified programs or fraudulent payments, the Company may restrict first and notify without delay.
③ Permanent restriction applies only to the grounds in Paragraph 1 that the Operation Policy defines as serious violations. If a User is permanently restricted for reasons attributable to the User, the Paid Currency held and the remaining benefits of Paid Products are not refunded, unless a refund is required by applicable laws.
Article 31 (Objections)
① A User may file an objection at [email protected] within 14 days from the date of receiving the notice of restriction.
② The Company informs the User of the review result within 14 days from the date of receiving the objection. If more time is needed for review, it informs the User of the reason and the schedule.
③ If an objection is found to be justified, the Company immediately lifts the restriction and extends the benefits of Paid Products (subscription periods, etc.) for the period they could not be used due to the restriction, or provides equivalent compensation.
Chapter 7. Damages and Dispute Resolution
Article 32 (Damages)
① If the Company or a User causes damage to the other party by violating these Terms, the party at fault is liable for that damage.
② The Company is not liable for damage arising from the use of services provided free of charge (Free Currency, free rewards, ad rewards, etc.) unless the Company acted intentionally or with gross negligence.
③ If a User causes damage to the Company through misconduct such as that described in Article 14, items 2, 3 and 6, the Company may claim compensation for that damage (the value of improperly obtained currency and Content, costs of investigation and recovery, losses from payment cancellations, etc.).
④ The Company may ask a User to provide explanations and materials to the extent necessary to investigate misconduct, and if the User fails to comply without justifiable reason, the Company may restrict use until the investigation ends, within the temporary restriction period set out in the Operation Policy.
Article 33 (Scope of Damages)
The Company compensates for damage caused to a User by the Company's intent or negligence in accordance with applicable laws. In this case, the scope of the Company's liability is ordinary damage, and damage arising from special circumstances is compensated only if the Company knew or could have known of those circumstances.
Article 34 (Disclaimer)
The Company is not liable for damage arising from the following, unless the Company acted intentionally or negligently.
1. Inability to provide the Service due to force majeure such as natural disasters, war or power outages
2. Failures of third-party services such as app markets, cloud servers, advertising platforms and external login services
3. Failures caused by the User's side, such as the User's device, operating system or network environment
4. Loss of Guest Account data under Article 9
5. Damage caused by reasons attributable to the User (negligent account management, violation of these Terms, etc.)
6. Disputes arising between Users, or between a User and a third party, through the Service
7. Damage caused by the User's failure to check matters notified by the Company, such as in-Service announcements, notices and mail
Article 35 (Dispute Resolution)
① The Company operates a customer contact point via [email protected] to address Users' complaints and remedy damage.
② If a dispute between the Company and a User is not resolved amicably, the User may apply for dispute mediation to the Content Dispute Resolution Committee under the Content Industry Promotion Act, among others.
Article 36 (Governing Law and Jurisdiction)
① The laws of the Republic of Korea apply to disputes concerning these Terms and the use of the Service.
② Lawsuits between the Company and a User shall be filed with the competent court under the Civil Procedure Act.
Article 37 (Language)
These Terms are written in Korean and may be provided in translation in English, Japanese and other languages. If a translation differs from the Korean version, the Korean version prevails, unless the laws of the User's country of residence provide otherwise.
Article 38 (Additional Regional Provisions)
① Users residing outside the Republic of Korea: Notwithstanding Article 36, mandatory rights granted to consumers by the laws of the User's country of residence (withdrawal, refunds, protection of personal information, etc.) are not limited by these Terms.
② Service regions: The Service is provided in the regions the Company has designated as distribution countries in the App Market. The Service is not provided in the European Economic Area (EEA), the United Kingdom or Switzerland, and use in those regions is not intended by the Company.
③ Users residing in Japan: The "Notation Based on the Act on Specified Commercial Transactions" is posted on a separate page. Disclosures concerning Paid Currency under the Payment Services Act are posted within the Service or on a separate page if an obligation arises under applicable laws.
④ Users residing in Canada: Rights relating to personal information follow the "Users in Canada" section of the Privacy Policy.
⑤ Users residing in the United States: Rights relating to personal information under California and other state laws follow the "Users in the United States" section of the Privacy Policy. The Service is not directed to children under 13.
Addendum
These Terms take effect on [Effective Date].
Appendix 1. Operation Policy
This Operation Policy forms part of these Terms under Article 5 and sets out the detailed standards needed to operate the Service. Matters not covered here follow the main body of these Terms and applicable laws.
1. Types of Restrictions
· Level: Warning / Description: The violation is communicated through an in-Service notification, and use is not restricted
· Level: Feature restriction / Description: Only specific features, such as spending currency, the shop, Probability-Based Items and claiming mail, are restricted
· Level: Temporary restriction (under investigation) / Description: If fraudulent use is strongly suspected, access or currency-related features are restricted for up to 14 days for verification. If no violation is confirmed, the restriction is lifted immediately and time-limited Paid Products are extended by the restriction period
· Level: Suspension / Description: Access to the Service is restricted for 3, 7 or 30 days
· Level: Permanent restriction / Description: Use of the Service is permanently restricted and the service agreement is terminated
- Separately from restrictions, unjustly obtained currency, items and rewards are recovered (§3).
- Violation history accumulates per account, and the accumulated level is reset if there is no further violation for 1 year from the last sanction. However, grounds for permanent restriction are not reset.
- If it is confirmed that the same person committed violations using multiple accounts, measures may be taken against all related accounts.
2. Sanction Standards
2-1. Serious violations — permanent restriction on the first violation
· Ground: Client or data modification / Example: It is confirmed that currency, items, paid content or progress was fraudulently obtained or changed by modifying the app, manipulating memory, or manipulating save files or communication data (e.g., inconsistency with server or payment records)
· Ground: Unauthorized programs / Example: Repeatedly obtaining rewards with hacking tools, cheat engines, macros or bots
· Ground: Fraudulent use of payment methods / Example: Paying with another person's card or account
· Ground: Abuse of abnormal payments / Example: Obtaining Paid Products without paying through payment system errors, forged receipts, etc.
· Ground: Fraudulent payment cancellation / Example: A payment cancellation classified by the App Market or card issuer as fraud, unauthorized use or a fraudulent chargeback
· Ground: Trading accounts or currency / Example: Trading accounts, currency or game data for cash or goods, or brokering such trades
· Ground: Attacks on the Service / Example: Interfering with Service operation by sending large numbers of abnormal requests to the servers
2-2. General violations — progressive sanctions
· Ground: Knowingly and repeatedly exploiting bugs / 1st: Warning + recovery / 2nd: 7 days + recovery / 3rd: 30 days + recovery / 4th: Permanent
· Ground: Impersonating operators or the Company / 1st: 7 days / 2nd: 30 days / 3rd: Permanent / 4th: —
· Ground: Inappropriate nickname / 1st: Forced nickname change / 2nd: 3 days + forced change / 3rd: 7 days + forced change / 4th: 30 days
· Ground: Account sharing (no trade for value) / 1st: Warning / 2nd: 3 days / 3rd: 7 days / 4th: 30 days
· Ground: Interfering with operations through false reports or inquiries / 1st: Warning / 2nd: 3 days / 3rd: 7 days / 4th: 30 days
- The level may be increased or reduced depending on intent, scale and the degree of harm.
- Unjust payment cancellations and refunds are subject to the separate standards in §4-5.
2-3. Handling of fraud detection signals
- The following alone do not lead to sanctions: using a rooted or jailbroken device, using an emulator, changing the device time, or a standalone speed-manipulation detection signal. In these cases, the Company may recalculate rewards obtained through such signals based on the server or decline to grant them.
- If modification or injection detection signals are found together with anomalies in currency or records, the Company applies a temporary restriction and investigates, and if a violation is confirmed, takes action under §2-1.
- The Company does not finalize a suspension or permanent restriction based solely on automated detection results.
- Users who report a bug to [email protected] immediately upon discovering it are not sanctioned, and the Company may grant a reporting reward at its discretion.
3. Currency Recovery Standards
3-1. Subject to recovery
1. Currency, items and rewards unjustly obtained through grounds for restriction (§2)
2. Currency, items and rewards granted in excess due to Service errors or operational mistakes (Article 28 of the Terms)
3. Currency and components granted by Paid Products whose payments were canceled or refunded (Article 27 of the Terms)
3-2. Method of recovery
1. If none of the granted currency or items has been used, they are recovered as they are.
2. If any portion has been used, instead of the recovery in item 1, Crystals are deducted in the amount obtained by converting the refunded payment amount at the unit price of the basic Crystal product sold in the Cash Shop (excluding bonus amounts). If Crystals are insufficient, the balance becomes negative.
3. Rewards scheduled to be granted in the future under that payment (such as the daily rewards of a subscription) are no longer granted.
4. The benefits of permanent products, subscriptions and passes are ended, and rewards received as benefits are recovered by the methods in items 1 and 2.
5. Characters such as cats obtained through Probability-Based Items may not be recovered; in this case, the currency spent on that Probability-Based Item is recovered by the methods in items 1 and 2.
6. The purchase count, first-purchase bonus eligibility and purchase records of limited-time products for canceled or refunded products are not restored.
3-3. Exception for items granted in error
If the User could not have known it was an error (e.g., excess rewards granted equally to all Users), only recovery is carried out and no restriction is applied. If recovery would make the Crystal balance negative, the Company may waive the recovery instead of applying a negative balance.
4. Payment Cancellations, Refunds and Negative Balances
4-1. Features restricted while the balance is negative
- Spending Crystals (shop purchases, recharges, instant completion, etc.)
- Using Probability-Based Items (Marble Pop)
- Claiming mail
- Other features related to obtaining or spending currency
4-2. Features not restricted
- Basic gameplay such as stages
- Purchasing Paid Products (Crystals granted by a purchase first fill the negative balance)
- Settings, account linking, account deletion, customer support
4-3. Lifting
The restriction is lifted immediately once the Crystal balance reaches zero or more.
4-4. Cases treated as unjust payment cancellation
- Requesting and receiving a refund from the App Market even though there is a used portion for which withdrawal is restricted under Article 25 of the Terms (used products, used Crystals, etc.)
- Using in-game currency after payment and then requesting a payment cancellation (chargeback) from the card issuer
- Using some components of a package and then receiving a refund for the entire package, including the used portion
The following are not treated as unjust payment cancellation.
- Legitimate withdrawal under Article 25 of the Terms (unused products and components, the unused portion of Crystals)
- Cancellation of payments by minors (Article 29 of the Terms)
- Reasons attributable to the Company or the App Market, such as payment errors, duplicate payments or non-delivery of products
- Refunds made by the App Market on the grounds of problems with the Service (errors, etc.) — the Company withholds recovery and investigates the cause, and does not sanction the User if a Service problem is confirmed
4-5. Sanction standards for unjust payment cancellations and refunds
Basis of calculation
- Count: The number of cases judged to be unjust payment cancellations in the last 180 days (multiple cases on the same day each count as one)
- Amount: The total payment amount judged to be unjust payment cancellations in the last 180 days (converted from the payment currency into Korean won)
- The heavier of the measures under the count standard and the amount standard applies.
- In all cases, granted items are recovered under Article 27 of the Terms and §3, and if Crystals become negative, the feature restrictions in §4-1 also apply.
· Count (180 days): 1 / Measure: Recovery + warning
· Count (180 days): 2 / Measure: Recovery + 30-day suspension
· Count (180 days): 3 or more / Measure: Recovery + permanent restriction
· Total amount (180 days): KRW 30,000 or more / Measure: Recovery + 30-day suspension
· Total amount (180 days): KRW 100,000 or more / Measure: Recovery + permanent restriction
- If the case falls under "Fraudulent payment cancellation" in §2-1, permanent restriction applies regardless of count or amount.
- History of grounds for permanent restriction does not expire after 180 days.
- Even after a restriction is lifted, the feature restrictions in §4-1 remain while Crystals are negative.
- The tables above show the maximum measures that may be applied. The Company may reduce the measures or carry out recovery only, taking into account the circumstances of the payment cancellation, the period of use, the User's explanation, etc.
5. Restriction Procedure
1. Notice: The reason, the measure, the period and how to file an objection are notified through an in-Service notification. In urgent cases (§2-1), notice is given without delay after the measure is taken.
2. Objection: File at [email protected] within 14 days from the date of receiving the notice. Please include your account identification information (the member number in the settings menu) and the reason for the objection.
3. Review: The result is communicated within 14 days from the date of receipt.
4. Restoration: If the objection is justified, the restriction is lifted immediately, and the benefits of Paid Products that could not be used during the restriction (subscription periods, pass periods, etc.) are extended or equivalent compensation is provided. Recovered currency is also restored.
5. Paid Currency upon permanent restriction: If a User is permanently restricted for reasons attributable to the User (§2-1), the remaining Paid Currency and Paid Product benefits are not refunded, except where a refund is required by applicable laws.
6. Nickname Rules
The following nicknames may not be used, and the Company may change them to a default nickname without prior notice.
- Profanity, slang, obscene or sexually suggestive expressions
- Discrimination, hate or disparagement against specific persons or groups
- Expressions impersonating operators, administrators, GMs, the Company name, etc.
- Other people's personal information (real names, contact details, etc.)
- Illegal sites, advertisements or solicitation of trades
- Expressions that may mislead others into thinking the User is the owner of another person's trademark or copyrighted work
7. Accounts and Data
· Item: Guest Account data / Standard: Cannot be recovered after deleting the app or changing devices. Account linking is recommended (Article 9 of the Terms)
· Item: Account linking conflict / Standard: If the external account to be linked has other data, one must be chosen, and the data not chosen cannot be recovered
· Item: Account deletion / Standard: Logged out immediately upon request, automatically destroyed after a 30-day grace period. Can be withdrawn during the grace period by logging in again with the same account or by request to [email protected] (Guest Accounts cannot be withdrawn)
· Item: Long-term inactivity / Standard: No login for 1 year or more + no Paid Currency or remaining Paid Products → may be deleted after notice 30 days in advance (Article 12 of the Terms)
· Item: Data recovery requests / Standard: Recovery is based only on the server-saved data of a Linked Account. Progress not synchronized while offline may not be recoverable
8. Customer Support
- Contact: [email protected]
- Including your member number from the settings menu, device type, date and time of the issue, and screenshots helps us respond faster.
- Payment inquiries require the order number (Google Play: starts with GPA. / App Store: the order ID on the receipt).
- The Company will never ask for your account password, payment card number, etc.
- We aim to respond within 3 business days.
- We may decline or limit responses to inquiries containing abusive language such as insults or threats, inquiries repeating the same content without justifiable reason, or repeated demands regarding matters already answered.